                                           
                                                                                      Service Ticket #[srnumber] has been received by our service desk. 
 
                                                                                      Hi [contactfirstname],

                                                                                      We, your Support Team, officially have your ticket.

                                                                                      What Now?

                                                                                      If it’s between 4:30AM - 9PM MST on a weekday, we are digging in, triaging, and getting you a response ASAP! We pride ourselves on that! Our techs live, breathe, and eat IT, however even they require a reboot, so outside these times we have less techs seeing new tickets come in. We will get to your ticket as soon as possible if it is outside these hours. More to come from us soon!

                                                                                      To help us identify your issue faster, please consider replying to this email with more details:
Instruction on how to attached system info click here. 
Any troubleshooting steps you have taken
Any additional information you feel might expedite the resolution of your issue.
Check the status and respond in the cloudIT Portal found here. 
If this is an emergency or you need to speak with a member of the help desk staff immediately, please contact us at 602-875-5400.

                                                                                      Regards,

                                                                                      cloudIT Service Desk
 
                                                                                      cloudIT, LLC, 920 E Madison St Suite 120, Phoenix, Arizona, 602-875-5400